Cairo Airport Mobile Application
Last Updated: March 26, 2026
1. Introduction
Welcome to the Cairo Airport mobile application (“the App”), owned and operated by Cairo Airport Company (“the Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the App to access airport services at Cairo International Airport.
We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable Egyptian data protection laws and regulations.
By using the App, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the App.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register, make bookings, or interact with the App:
- Full name
- Phone number
- Email address
- Passport details (when required for service delivery, such as the Ahlan Meet & Assist Service)
- Date of birth or age verification data
2.2 Booking & Service Information
- Flight number, airline, and travel itinerary
- Services requested (Ahlan Service, lounge access, limousine booking, etc.)
- Booking history and preferences
- Special requests or requirements
2.3 Payment Information
- Credit/debit card type and last four digits (for transaction identification)
- Billing information
- Transaction history
Important: We do NOT store your full credit card number, CVV, or PIN. All payment data is encrypted and processed securely through authorized third-party payment gateways.
2.4 Device & Technical Information
- IP address
- Device type, model, and operating system
- App version and usage analytics
- Browser type (if accessing web-based features)
- Crash reports and performance data
2.5 Location Data
With your consent, we may collect location data to facilitate service delivery within Cairo International Airport, such as directing you to the correct terminal, lounge, or pickup point. You may disable location services through your device settings at any time.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings, reservations, and payments for airport services.
- To deliver and coordinate services including Ahlan Meet & Assist, VIP lounge access, and limousine transportation.
- To send booking confirmations, service updates, and important notifications.
- To communicate with you regarding your inquiries, complaints, or support requests.
- To improve the App’s performance, functionality, and user experience.
- To conduct research, analytics, and product development.
- To comply with legal obligations and regulatory requirements.
- To detect, prevent, and address fraud, security threats, and technical issues.
- To send marketing communications about Cairo Airport Company services, subject to your consent and opt-out preferences.
4. Payment Processing
All payments made through the App are handled through authorized payment service providers licensed by the Central Bank of Egypt, including but not limited to Visa, MasterCard, and Fawry.
- Payment data is encrypted using industry-standard encryption protocols.
- We do NOT store your full card number, CVV, or security codes on our servers.
- Payment processing is subject to the terms and conditions of the respective payment service providers.
- Failed transactions may take time to be reversed depending on your bank’s processing timelines.
5. Sharing of Information
We may share your personal information with the following parties, as permitted by applicable law:
5.1 Service Delivery Partners
- Cairo Airport Company and its subsidiaries.
- Partners and agents involved in delivering the services you requested (limousine operators, lounge providers, ground handling companies).
- Companies performing services on behalf of Cairo Airport Company.
5.2 Financial & Security Entities
- Authorized payment service providers and processing gateways.
- Credit reference agencies and fraud prevention agencies.
- Business registration and credit scoring agencies.
5.3 Legal & Regulatory Authorities
- Airport authorities, as required for operational or security purposes.
- Law enforcement agencies, government bodies, regulatory organizations, courts, or other public authorities when required or permitted by law.
- Any external body or authority when sharing your personal information is required in response to applicable laws or regulatory requirements.
5.4 Marketing Partners
We may share your information with carefully selected partner organizations so they may contact you about their products and services. We will seek your consent before sharing personal information for this purpose.
6. Fraud Prevention & Law Enforcement
- We will share your personal information when reasonably necessary to protect against fraud or to defend our rights, property, or the interests of our customers.
- We may share your personal information in compliance with our legal obligation to respond to lawful requests from authorities. Your personal data will only be disclosed when we believe in good faith that we are required to do so by law, following a thorough assessment of all applicable legal requirements.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit.
- Secure server infrastructure with access controls.
- Regular security audits and vulnerability assessments.
- Employee training on data protection and privacy.
However, no system of electronic data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Data Retention
- We will store your personal information within the limits prescribed by law. Where no legal limit exists, we will store it only for as long as necessary to fulfill the purposes described in this Privacy Policy.
- We will retain certain personal information for a reasonable period after the termination of your relationship with us, in case you decide to use our services again.
- During this retention period, we or our partners may contact you regarding Cairo Airport Company services, unless you have opted out of receiving marketing communications.
9. Refund & Payment Issues
- Any refund requests are subject to the applicable service provider’s policy and the cancellation terms outlined in our Terms & Conditions.
- Failed or disputed transactions may take additional time to be reversed, depending on the processing bank’s policies and procedures.
10. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Right of Access: You may request access to the personal information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
- Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations and legitimate interests.
- Right to Withdraw Consent: You may withdraw your consent to data processing at any time, without affecting the lawfulness of processing carried out before withdrawal.
- Right to Object: You may object to the processing of your personal data for marketing purposes.
- Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact us using the information provided in Section 14.
11. Children’s Privacy
The App is not intended for use by children under the age of eighteen (18) without parental or guardian consent. We do not knowingly collect personal information from children under 18 without appropriate consent. If we become aware that we have inadvertently collected data from a minor without verified parental consent, we will take steps to delete such information promptly.
12. Cookies & Tracking Technologies
The App may use cookies, analytics tools, and similar tracking technologies to improve functionality and user experience. These technologies help us understand usage patterns, optimize performance, and deliver relevant content. You can manage your cookie preferences through your device settings.
13. Changes to This Privacy Policy
Cairo Airport Company reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected by an updated “Last Updated” date at the top of this document. Your continued use of the App following any changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Company: Cairo Airport Company
Email: CAC@Cairo-airport.com
Ahlan Service Hotline: 0020-16708
Ahlan Service Email: exclusive@cairo-airport.com
Website: www.cairo-airport.com
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent Egyptian courts.
